DIAGNOSIS METHOD OFFERING
Service That Sells
Turn every service conversation into revenue.
HRDC CLAIMABLE
Program Summary
- Primary KPI: Upsell Conversion & AOV
- Ideal For: Support teams, counter staff, and SME client service reps.
- Timeframe: 1-2 Days Corporate or 4-Week Sprint
- Funding: 100% HRDC-Claimable
Your support staff talk to more clients than your sales team ever will. Grow the basket.
In Service That Sells, we train service and frontdesk staff to notice high-probability client needs, transition from problem resolution to commercial recommendation, and add value to transactions without sounding pushy or "salesy".
What You Walk Away Able To Do
- Spot the natural upsell moment inside support dialogues or counter interactions.
- Introduce upgrades and options naturally, aligning suggestions with client problems.
- Convert client complaints into loyalty, safeguarding long-term B2B contract renewals.
- Increase average order value (AOV) by teaching structured cross-selling.
Flexible Delivery Models
Corporate Group Workshop (1–2 Days)
Focused group session designed around your customer support workflow and metrics. 100% HRDC-claimable, presenting effectively zero cash-flow cost for qualified Malaysian companies.
4-Week Sprints & Sells Coaching
Targeted individual training for counter reps and account support leads to lock down cross-selling habits and basket expansion techniques.